FAQs

How do I cancel or amend my order?

If you’d like to make changes to your order, please contact our customer service team and we’ll do our best to cancel or amend your order before it’s picked and sent out. You can reach us by phone on 0800 612 2044 or email us at help@bundledgifts.co.uk

My order is incorrect. What should I do?

Firstly, we’re very sorry your order is incorrect and we will arrange either a full refund or replacement. Please contact our customer service team with your order number and details of the issue. You can reach us by phone on 0800 612 2044 or email us at help@bundledgifts.co.uk.

My order is damaged . What should I do?

Firstly, we’re very sorry your order didn’t reached you in the condition you’d expect. We have strict quality assurance procedures but sometimes items get damaged in transit after they have left our warehouse. Please contact our customer service team with your order number and details of the issue. It would also be helpful if you could include some images showing the problem. You can reach us by phone on 0800 612 2044 or email us at help@bundledgifts.co.uk.

What are the delivery details?

We offer 2 delivery options:

DELIVERY OPTION	HOW LONG	COSTS
Standard Delivery	Within 2-4 days	£3.95
Express Next Day	Next day (if you order before 12pm Monday - Thursday)	£7.95

 

Delivery Times

Standard : orders placed by 12pm weekdays (Monday-Friday) will normally be delivered within 3 to 4 working days.

Express Next Day: Express Next Day Service is only available to UK Mainland locations. Orders placed by 12pm weekdays (Monday-Thursday) will be delivered the next day.

Orders placed by 12pm on Fridays will be delivered the following Monday. Orders placed during the weekend (Saturday-Sunday) or on Bank Holidays will be delivered on the following Tuesday, (Wednesday when Monday is a Bank Holiday)

Should you require additional information regarding delivery for a product already ordered, please use the CONTACT option to send us a message. Once completed, should you require further help please get in touch with us at help@bundledgifts.co.uk and we will try our best to give you the support you need.

Very occasionally, unavoidable factors outside our control may delay delivery of a parcel, such as bad weather or postal disputes. In such circumstances we do ask for your patience and we will make every effort to keep you informed of progress by email.

We are unable to deliver packages to PO boxes.

Where is my order?

Our standard delivery takes 2-4 days. Unfortunately we can’t take responsibility for any delays once the parcel has left our warehouse. But if there are any problems, we’ll do our best to let you know as soon as we can. All deliveries are trackable and you will be provided with a tracking code. If your parcel hasn’t arrived on time, please email us at help@bundledgifts.co.uk . We’ll contact the delivery service to locate your order, and will try resolve this for you as soon as possible. If we find that the delivery has been either lost or not delivered, we will provide you with a full refund or replacement.

Will an invoice be sent with my gift?

As many of our orders are sent as gifts, we never include an invoice in the package. All of the order information will be sent by email, only to the person who placed the order.

How can I get a refund?

Bundled Gifts Ltd is committed to ensuring you are completely thrilled with your purchase. Your product should reach your address in good condition but in the event of damage in transit it may be necessary to arrange a replacement. You have 14 days from the day on which you receive the items to notify us if you aren't happy with your order.

Important note: Don’t destroy or throw away any product before you’ve spoken to us as doing so will affect any refund or replacement.

How can I exchange a product?

Please contact us to advise on the issue at help@bundledgifts.co.uk or call our customer services line on 0800 612 2044 (Mon - Fri 10:00am - 4:00pm).

If you have already received the package you have 2 options: 

• Return the product to us and we will arrange a full refund
• Return the product to us for a replacement product 

Replacements can only be made within 14 days of receipt of goods.  

If a refund is necessary, it will only be issued to the purchaser’s card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned to:

Returns Department, Bundled Gifts Ltd, Oakdene House, Frimley Road,  Ash Vale, Surrey GU12 5PP

In the case of a full refund, once we receive the product, we will credit you the cost of the product and also the return postage. In the case of a replacement, we will credit you the cost of the postage. 

Are any products vegetarian, vegan, dairy-free and/or gluten-free?

Yes, many of our food or sweet products are either vegetarian, vegan, dairy-free and/or gluten-free. These attributes are clearly identified on the label and in the product descriptions on our website.