Shipping and Returns policy

Returns & refunds

Bundled Gifts Ltd is committed to ensuring you are completely thrilled with your purchase. Your product should reach your address in good condition but in the event of damage in transit it may be necessary to arrange a replacement. Occasionally products may be defect, although we do our best to check each one before dispatch. 

You have 7 days from the day on which you receive the items to notify us if your not happy with your order.

Important note: Don’t destroy or throw away any product or packaging before you have spoken to usz as doing so will affect any refund or replacement.  

How to cancel your order, or return or exchange a product

Please contact us to advise on the issue at bundledgiftsLtd@outlook.com

If defect or damaged and you have already received the package then return the product to us for a replacement product.

Replacements can only be made within 7 days of receipt of goods.  

If a refund is necessary due to no stock, it will only be issued to the purchaser’s card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned to:

Returns Department, Bundled Gifts Ltd, 58 Main road, Pinhoe, Exeter, Devon EX4 9EY

In the case of a full refund, once we receive the product, we will credit you the cost of the product and also the return postage.

In the case of a replacement, we will credit you the cost of the postage. 

Not received your order

If your order was dispatched several days ago and you haven't received it or have not been left a missed delivery card, please let us know. We will attempt to track your parcel but in the event that the parcel cannot be located, we will arrange for a replacement to be sent out asap.  If we find that the delivery has been either lost or not delivered, we can provide you with a full refund.

Combined shipping 

Combine shipping is set to Shopify default. Excess postage will be refunded according to Royal mail postal prices at time of purchase