Returns & refunds

Bundled Gifts Ltd is committed to ensuring you are completely thrilled with your purchase. Your product should reach your address in good condition but in the event of damage in transit it may be necessary to arrange a replacement.

You have 14 days from the day on which you receive the items to notify us if you aren't happy with your order.

Important note: Don’t destroy or throw away any product before you’ve spoken to us as doing so will affect any refund or replacement.  

How to cancel your order, or return or exchange a product

Please contact us to advise on the issue at or call our customer services line on 0800 612 2044 (Mon - Fri 10:00am - 4:00pm).

If you have already received the package you have 2 options: 

  1. Return the product to us and we will arrange a full refund
  2. Return the product to us for a replacement product 

Replacements can only be made within 14 days of receipt of goods.  

If a refund is necessary, it will only be issued to the purchaser’s card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned to:

Returns Department, Bundled Gifts Ltd, Oakdene House, Frimley Road,  Ash Vale, Surrey GU12 5PP

In the case of a full refund, once we receive the product, we will credit you the cost of the product and also the return postage.

In the case of a replacement, we will credit you the cost of the postage. 

Not received your order

If your order was dispatched several days ago and you haven't received it or have not been left a missed delivery card, please let us know. We will attempt to track your parcel but in the event that the parcel cannot be located, we will arrange for a replacement to be sent out asap.  If we find that the delivery has been either lost or not delivered, we will provide you with a full refund.