Shipping and Returns policy

Returns & refunds

Bundled Gifts Ltd is committed to ensuring you are completely thrilled with your purchase. Your product should reach your address in good condition but in the event of damage in transit it may be necessary to arrange a replacement. Occasionally products may be defect, although we do our best to check each one before dispatch. 

You have 7 days from the day on which you receive the items to notify us if your not happy with your order. In the case of 'change of mind'  without good reason we do not refund and will not pay for the postage return. For those that do qualify for refunds if damaged or out of stock for a replacement, please allow 10 working days for the money to be deposited back from the source of payment.

Important note: Don’t destroy or throw away any product or packaging before you have spoken to us as doing so will affect any refund or replacement.  

How to cancel your order, or return or exchange a product

Please contact us to advise on the issue at bundledgiftsLtd@outlook.com

If defect or damaged and you have already received the package then return the product to us for a replacement product.

Replacements can only be made within 7 days of receipt of goods and you have contacted us to notify.  However we do not accept returns of edibles due to contamination and hygiene reasons. We will not accept returns for the reason 'customer changed their mind'. Once the product is dispatched it is a fulfilled order. 

If a refund is necessary due to breakages please notify us first and return products to: 

Returns Department, Bundled Gifts Ltd, 42 Colley end road, Paignton TQ3 3QY

In the case of a full refund, once we receive the product, we will credit you the cost of the product and also the return postage. This is return using the original payment method for example PayPal or credit card. Please allow up to 10 working days, but normally processed in 3 working days depending on your bank. 

Not received your order

If your order was dispatched several days ago and you haven't received it or have not been left a missed delivery card, please let us know. We will attempt to track your parcel but in the event that the parcel cannot be located, we will arrange for a replacement to be sent out asap.  If we find that the delivery has been either lost or not delivered, we can provide you with a full refund.

Combined shipping 

Combine shipping is set to Shopify default.